At Elan Vital Studio LLC, we are committed to protecting the privacy of our customers. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure its protection.

When you visit our online store, we collect information such as your name, address, email address, and payment information when you place an order or sign up for our newsletter. This information is used to process and fulfil your order, provide customer support, and send promotional communications.

We may also collect information about your browsing behavior on our website, such as the pages you visit and the products you view. This information is used to improve our website and provide you with a more personalized shopping experience.

We use cookies and other tracking technologies to store information about your preferences and to understand how you interact with our website. This information helps us improve our website and provide you with a more personalized shopping experience.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will store order information for up to 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

When you place an order in the webstore with Klarna Payments as the choosen payment method, information about the products in the order (name, price, quantity, SKU) is sent to Klarna together with your billing and shipping address. Klarna then responds with a unique transaction ID. This ID is stored in the order in Shopify for future reference.

 

We do not sell, trade, or otherwise transfer your personal information to third parties, except as required to fulfil your order or as necessary to comply with legal requirements. We may also share your information with service providers who assist us in operating our business, such as shipping and payment processors. These service providers are required to keep your information confidential and only use it to provide the services we request.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use encryption and other security measures to protect your information when it is transmitted over the internet.

You may opt-out of receiving promotional communications from us at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. If we make any material changes, we will provide notice through our website or by contacting you directly.

If you have any questions or concerns about our privacy practices, please contact us at hello@elanvitalstudio.com.